ORSA VERIFY LIMITED · TERMS & CONDITIONS

Clear terms. Defined work. Practical outcomes.

These Terms & Conditions set out the basis on which ORSA VERIFY LIMITED provides business information verification, document review, consultation and related review services.

Agreement framework

The service should be clear before the work begins.

These terms explain how a service is agreed, what ORSA VERIFY LIMITED provides, what information may be required, how delivery is handled, how cancellation works and how concerns can be raised.

Four things define the working relationship.

The agreed service scope, the information supplied, the delivery arrangements and the applicable legal rights form the basis of the service relationship.

01

Scope

Each service is provided according to the description and scope agreed for that service.

02

Information

Reviews depend on the information and documents made available within the agreed scope.

03

Delivery

Outputs are supplied using the delivery method and timeframe applicable to the relevant service.

04

Rights

Nothing in these terms is intended to remove rights that cannot lawfully be excluded or restricted.

01

About these Terms

These Terms & Conditions apply to services supplied by ORSA VERIFY LIMITED, company number 14438496.

By requesting or agreeing to a service, the client acknowledges that the relevant service description, agreed scope and these terms form part of the service arrangement.

03

Nature of the services

ORSA VERIFY LIMITED provides business information verification, commercial information review, supporting document review, verification consultation, due diligence-related review and related information assessment services.

The exact service provided will depend on the service description and scope agreed with the client.

04

Service scope

Each service is limited to the scope described when the service is arranged.

Unless expressly included within the agreed scope, a service does not automatically include additional research, repeated reviews, external investigations, legal advice, accounting advice, regulated professional advice or actions on behalf of the client.

05

Information supplied by the client

The quality and usefulness of a review depends partly on the information and documents supplied for consideration.

The client should provide information that is accurate, sufficiently complete and relevant to the agreed service scope.

Where information is incomplete, inconsistent or unclear, we may request clarification before completing the review.

06

Documents and supporting information

Documents supplied for review should be readable and reasonably suitable for the agreed purpose.

Where a document cannot reasonably be reviewed because it is incomplete, unreadable or unsuitable for the agreed scope, we may request a clearer or replacement copy.

07

Verification and review methodology

Our reviews are based on the information and sources available within the agreed scope at the relevant time.

A verification review is an assessment of available information. It should not be interpreted as a guarantee that every historical, current or future fact relating to a business, document or commercial matter has been identified.

08

No guarantee of third-party information

Information originating from third parties, public records, commercial sources or documents supplied by another person may change or may contain limitations outside our control.

We assess information within the agreed review scope but do not control the accuracy, completeness or future availability of information maintained by third parties.

09

Consultation services

Where a service includes consultation, the consultation is provided for the duration and purpose agreed for that service.

Consultation is intended to help the client understand the information reviewed and consider practical next steps within the agreed scope.

Unless expressly agreed otherwise, consultation does not constitute legal, financial, tax, accounting or other regulated professional advice.

10

Service delivery

Service delivery is handled in accordance with the relevant service description and our Service Delivery Policy.

Standard review work will normally be completed within the timeframe stated for the relevant service. Where no specific timeframe has been agreed, the service will be provided within a reasonable time having regard to its nature and scope.

11

Electronic delivery

Written review summaries, consultation notes, action plans and related outputs may be delivered electronically where this is appropriate to the service.

The client is responsible for providing a suitable email address or other agreed means of receiving the relevant output.

12

Service completion

A service is considered completed when the agreed review, consultation or other defined work has been supplied in accordance with the relevant service scope.

Where a service includes a written output, completion normally occurs when that output has been supplied to the client.

13

Changes to the agreed scope

A request that materially changes the original scope may require separate agreement before the additional work is undertaken.

We will explain the proposed change and its effect on the service before proceeding with work outside the original scope.

14

Client responsibilities

The client should:

  • Provide relevant information promptly.
  • Ensure supplied information is accurate to the best of their knowledge.
  • Provide documents in a reasonably usable format.
  • Respond to reasonable clarification requests.
  • Review delivered outputs within a reasonable period.
  • Keep copies of important documents supplied or received.
15

Intellectual property

Unless otherwise agreed, materials created specifically as part of the service may be used by the client for its own internal business or personal purposes connected with the service.

The underlying structure, methodology, templates, systems, processes and pre-existing materials used to provide the service remain the property of their respective owner unless expressly transferred in writing.

16

Confidential information

Information supplied for the purpose of delivering the service will be handled with appropriate care and will not ordinarily be disclosed outside the service context unless disclosure is reasonably necessary, authorised by the client or required by law.

Personal information is handled in accordance with our Privacy Policy.

17

Personal information

Where personal information is required for the service, it should be limited to information reasonably necessary for the agreed purpose.

Further information about how personal information is collected, used and retained is provided in the Privacy Policy.

18

Service standards

ORSA VERIFY LIMITED will provide services with reasonable care and skill and in accordance with information about the service that forms part of the contract where applicable.

Where a specific performance timeframe has been agreed, that timeframe will apply. Where no specific timeframe is agreed, the service will be completed within a reasonable time.

19

Cancellation rights

Where applicable consumer cancellation rights apply to the service contract, those rights are set out in our Service Cancellation Policy.

Nothing in these Terms & Conditions is intended to remove, restrict or replace a statutory cancellation right that cannot lawfully be excluded.

20

Early commencement of a service

Where a consumer requests that a service begins during an applicable cancellation period, the request will be handled in accordance with the applicable consumer contract rules.

Where the service is cancelled after work has begun following an express early-start request, the amount properly attributable to the service already supplied may be taken into account where permitted by law.

21

Refunds and service remedies

Where a refund is due under the applicable contract terms or statutory rights, it will be handled in accordance with the relevant legal requirements and our Service Cancellation Policy.

Where a service does not conform to applicable statutory service standards, consumers may have rights to remedies including repeat performance or an appropriate price reduction, subject to the circumstances and applicable law.

22

Limitations of the service

Our services are intended to review and organise information within an agreed scope.

Unless specifically included, the service does not provide a guarantee of a particular commercial result, business outcome, transaction outcome or decision by a third party.

Nothing in this section limits liability or statutory rights where such limitation is prohibited by applicable law.

23

Third-party websites and information

Where a review refers to external websites, databases or third-party information, those sources are outside our control.

Their availability, content and accuracy may change independently of our service.

24

Events outside reasonable control

Delivery may occasionally be affected by circumstances outside reasonable control, including interruption to relevant external information sources, technical systems or communication services.

Where such circumstances materially affect delivery, we will communicate the position and take reasonable steps to continue or complete the service where practicable.

25

Complaints

Concerns about a service should first be raised through our Complaints Policy.

The policy explains how complaints are acknowledged, reviewed, responded to and, where appropriate, escalated.

26

Website information

Information published on this website is intended to describe the nature and scope of our services.

Where a specific service description or individually agreed scope differs from general website information, the specific agreed service scope will apply to that service, subject always to applicable statutory rights.

27

Changes to these Terms

These Terms & Conditions may be updated from time to time to reflect changes to our services, operational procedures or applicable legal requirements.

The version applicable to a particular service arrangement will be the version incorporated into that arrangement, subject to any mandatory legal rights or requirements.

28

Governing law

These Terms & Conditions are governed by the law applicable in England and Wales, subject to any mandatory consumer protection rights that apply to a consumer in their particular circumstances.

Nothing in these terms is intended to prevent a consumer from relying on mandatory rights or protections that cannot lawfully be excluded by contract.

29

Severability

If a particular provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or adjusted to the extent necessary where legally permitted, and the remaining provisions will continue to operate.

Working principles

The important points, without the small print getting in the way.

Defined scope

Each service is delivered according to its stated scope, duration, review area and agreed output.

Clear information

Reviews depend on the information available and the documents supplied within the agreed scope.

Applicable rights

Contract terms operate alongside statutory rights and do not remove protections that cannot lawfully be excluded.

A service agreement should remain understandable after it is accepted.

Our approach is based on defining the work clearly, using the information supplied for the agreed purpose and communicating material changes or issues that affect delivery.

01 Scope is identified before the review begins.
02 Relevant information is considered within that scope.
03 Outputs are supplied using the agreed delivery method.
04 Concerns can be raised through the Complaints Policy.
05 Cancellation rights are handled under the applicable rules.

Need clarification before arranging a service?

If you would like clarification about the scope of a service, delivery arrangements, cancellation or these Terms & Conditions, contact ORSA VERIFY LIMITED before proceeding.

Clear terms support clear working relationships.

These Terms & Conditions should be read together with the Privacy Policy, Cookie Policy, Service Delivery Policy, Service Cancellation Policy and Complaints Policy of ORSA VERIFY LIMITED.

Contact ORSA VERIFY